Guidelines issued: 23 October 2026
NHAI has issued guidelines for upgrading, maintaining and monitoring public toilets and designated parking areas at National Highway toll plazas. The standards cover cleanliness, safety, accessibility, round-the-clock service and technology-based checks.
The release says each covered plaza must provide at least one universally accessible toilet unit. Monitoring is expected to track issues such as water supply, sewage, leakages and facility occupancy, with citizen feedback included in performance reviews. Highway users can use the QR codes or app-linked feedback options described by NHAI to report problems.
Official source: NHAI guidelines via PIB.
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